Refund policy

Our Commitment to Craft

At ENAÉ, every piece is a labor of love. Because our items are handcrafted to order and meticulously inspected before leaving our studio, all sales are final. We create with intentionality and hope you cherish your piece for years to come. We kindly ask that you review all product descriptions, measurements, and photos carefully before placing your order.

Damaged or Incorrect Items

Your satisfaction is our priority. In the rare event that your item arrives damaged or you receive the incorrect design:

  • Contact Us: Please email hello.shopenae@gmail.com within 48 hours of delivery.

  • Documentation: Include your order number and clear photos of the damage or the incorrect item.

  • Resolution: If the issue is confirmed, we will provide a prepaid return shipping label and offer your choice of a full refund or a priority replacement at no additional cost.

Need Help Before You Buy?

We want you to be 100% confident in your investment. If you have questions regarding color, texture, or the "fit" of a bag:

We are more than happy to send additional videos or photos of our pieces to help you make your decision!