Shipping policy
Handcrafted With Care
Every ENAÉ piece is made by hand after you order — no mass inventory, no shortcuts.
- Please allow 3–5 business days for your piece to be crafted before it ships.
Shipping Rates & Estimates
We offer domestic and international shipping with reliable tracking. Please note that shipping times are in addition to the production times listed above.
| Destination | Carrier | Estimated Delivery |
| Domestic (Canada) | Canada Post / FedEx | 3–5 Business Days |
| USA | USPS Priority / UPS Ground | 6–10 Business Days |
| International | DHL / Local Carriers | 7–14 Business Days |
Complimentary Shipping: We are pleased to offer free standard shipping on all orders over $130.
International Orders (Customs & Duties)
For our international supporters, please be aware that ENAÉ is not responsible for any customs fees, duties, or taxes applied by your local government. These charges are the sole responsibility of the recipient.
Tracking Your Order
Once your piece has been carefully packaged and shipped, you will receive an email confirmation with a tracking number. Please allow 24–48 hours for the tracking information to update.
Damages & Shipping Issues
Your ENAÉ piece is a luxury investment. If your order arrives damaged or is lost in transit, please contact us at hello.shopenae@gmail.com within 48 hours of delivery so we can assist you in filing a claim and finding a resolution.